Unconventional pearls of wisdom from Malcolm Gladwell

Pearls of wisdom from Malcolm Gladwell

Author and social commentator’s unflagging curiosity has made him one of the most popular thinkers of his generation

Malcolm Gladwell was in Hong Kong at an interesting time. Here to address a crowd at the Barclays Asia Forum, he had been fascinated by the view from his hotel room of umbrella movement tents.

“I can’t comment on the exact issues [of the protest] because I simply don’t know about it well enough,” says the Canadian author and journalist.

“But I’m drawn to anyone who is agitating a path to democracy. So in a broad sense, I’m in sympathy.”

Gladwell was curious, however, about “the decision to just let the protesters be”, on the ground. “I wonder, whether on some Machiavellian level, if you are in a position of power, if that isn’t the best way to preserve the status quo,” he says.

That links to an issue that’s been on Gladwell’s mind a lot lately: how people in power deal with dissent in society. Global headlines hammer the point home well enough, but the author’s interest focuses on “the matter of tactic” rather than politics.

“For example: if America had a very different response to the terrorists’ provocations of 15 years ago, would it be better off?

Author of The Tipping Point (2000), Blink (2005), Outliers (2008), What the Dog Saw (2009) and David and Goliath (2013), Gladwell was in Hong Kong to impart unconventional pearls of wisdom to bankers, industry leaders and financial heads at a time when industry status quos are being challenged.

Never one to shy away from controversy, he appeared on Bloomberg TV on November 13 and called American football a “moral abomination”.

“We’re not just talking about people limping at the age of 50. We’re talking about brain injuries that are causing horrible, protracted, premature death,” he said.

Gladwell’s most recent release.

As one of today’s most prolific, bestselling authors, and listed among Time magazine’s 100 Most Influential People, Gladwell is a demigod to his most ardent fans. In person, he has a quiet, calm wit and Zen-like focus, especially noticeable among suited and booted financial alphas.

“I grew up in a household that had a healthy respect for curiosity,” says Gladwell, perched on a stool.

As a child, it was normal to “look at something and wonder why it was so, and why it wasn’t different.”

He describes his parents, British maths professor Graham and Jamaican psychotherapist Joyce, as irreverent. “I don’t mean that in a countercultural way,” the 51-year-old says. “They are willing to question things and entertain acts of intellectual rebellion.”

Lauded for his unorthodox wisdom, Gladwell’s insights (often hinged on sociology and psychology) question widely held beliefs, expose glaring cognitive biases and shift the way readers think. Books visit illustrative topics ranging from school sports teams and dyslexic entrepreneurs to fashion trends.

“I suppose my parents normalised the things that I do for a living,” he says. “I never felt that I was doing something strange, or venturing out on some limb. I just felt I was being pretty consistent with my belief system.”

Despite how radical his outlook might seem to others, Gladwell insists he is “really quite normal” in his tastes.

“I just write about things that appeal to me,” he says. “I read about things that interest me, and I think I’m drawn to some dumb, obvious things.”

His work as a journalist for The New Yorker magazine (chronicled in What the Dog Saw) started with a commission about fashion. But instead of writing about the usual expensive dresses, Gladwell took on the humble, cheap T-shirt – an early example of works looking into obvious, yet mostly ignored, aspects of subcultures.

Mainstream things, or big obvious things, are often more interesting; there’s more going on,” he says. “It’s harder to do something for a mass audience than it is to do for an elite audience.”

A favourite example of this is the car he drives.

“The Volkswagen Golf is an incredibly interesting car,” Gladwell says. “To make a really good car for US$25,000 is really hard, but to make a really good car for US$250,000 is way easier. It’s way more interesting to write about the Golf than it is to write about the Ferrari, but most people think it’s the opposite.”

From the sheer arc and range of information presented, readers might expect that his book ideas originate from some convoluted, mystifying formula, but Gladwell insists he has no system or formal procedure.

They come when he finds himself “thinking about the same problem over and over again in different ways”.

He uses vivid narratives loaded with anecdotes about playing tennis or everyday snap judgments, bringing ideas to life for readers who might tire of more academic texts that often cloud issues with wordiness.

Despite widespread public and critical approval, not all his reviews have been glowing. Noted psychologist Steven Pinker once called him a “minor genius”, albeit one who “unwittingly demonstrates the hazards of statistical reasoning” and “occasionally blunders into spectacular failures”.

Gladwell retorted, calling Pinker the “lonely ice floe of IQ fundamentalism”. Their exchange (through The New York Times’ Book Review section) is fascinating and entertaining, and thoroughly worth reading.

The way Gladwell extrapolates from bulky statistical and scientific data is often strikingly elegant and certainly unexpected. This accessibility and ambition makes Gladwell’s books so popular with the public, but is also a major point of contention with critics.

“Oh, I don’t take it at all very seriously. I think it’s a very silly criticism,” he says. “When you take complicated ideas and you put them in the form of a narrative that makes it personal, you broaden their appeal and make it easier for people to understand you.

As long as we remain true to ourselves, there will be a market for people wanting to talk about interesting things in smart ways

“I’m always puzzled by people who criticise me for the lengths I go to make sure that I can reach a broad audience and that we can all follow along. I thought we were all in favour of that, but some people, I suppose, are snobbish.”

For all his academic upbringing, Gladwell prefers to think for the masses than some lofty, highbrow elite. And although much of his work is focused on correcting common social, perceptual and decision-making biases, he has an irrepressible optimism for the people who make them.

“We very often do the general public a disservice by assuming that they are unwilling and incapable of handing sophisticated ideas,” he says.

“It’s just nonsense. People are much more intelligent than that … The reading audience is more sophisticated today than at any other time in history, so I take my audiences’ intelligence very seriously. If I can handle it, they can handle it’ is my position, and I think that, in my experience, has proved to be correct.”

And while the public and cultural polemicists bemoan the shift towards society’s digesting of information in rapid, short-form and visual ways in this digital, post-modern age, Gladwell does not have the same concern.

His glass-half-full attitude posits that the younger generations might be taking in equally sophisticated ideas, but “just in different forms”. The perceived dumbing down of society is something that he says he is not “remotely concerned with”, but he does acknowledge that people have far more distractions to deal with today.

Human beings are, Gladwell argues, fundamentally curious creatures who will always like to “engage in sophisticated ideas and thinking”. While some traditional methods might be left by the wayside, “no technological shift can erase human curiosity … So as long as we remain true to ourselves, there will be a market for people wanting to talk about interesting things in smart ways”, he says.

“Perhaps my ability to criticise is a function of my optimism. That is to say, I’m sufficiently secure in the notion that the world is headed in the right direction that I feel free to correct it when it occasionally goes off course.”

Published by

Robert Chaen

Global CEO-Founder of ChangeU and Movsha Movers & Shakers, Hero-CEO Whisperer, Writer, The #1 Alpha Change Expert, Father of Asian FireWalking Robert Chaen is an International Keynote Speaker, writer, researcher, and corp games designer. He is famously known to be the “Hero-CEO Whisperer”, 1-on1 coaching with many CEOs and Celebrities for corporate strategies, staff & office political issues, personal branding, and even public figure OSHA safety drilling called Drager Defense. He has transformed CEOs and managers in Coca-Cola China, TVB Hong Kong, Cathay Pacific, Hong Kong Airport Services, VADS, TM, Public Bank, Auditor General's Office Maldives, etc. He is the prolific creator and online Author of innovative management tools such as DragonCEO, Diamond Leader, Papillon Personal Effectiveness, OSHA Drager Defense, KPI Bank, etc. He is also the Founder of Movsha, an international networking with monthly mingles with MOVers & SHAkers, Angels, Entrepreneurs, CEOs, Celebrities, HR-PR-CSR, HODs, and the Most Influential IDEA people. ​Chaen is widely considered as one of the top International Platform Keynote Speakers for Resorts World Genting Senior Management Conference (Manila), 7-Eleven HK, Samsung, Coca-Cola China Mini-MBA @Tsing Hua University, Cathay Pacific, Hong Kong Jockey Club, The Story Conference where he interviewed Datuk Kamarudin (Chairman of AirAsia) and Siti Nurhaliza. He has been widely featured in TVB, AWSJ, CNBC, SCMP, The Star, and Sin Chew. As “The Father of Asian FireWalking”, he coached TVB celebrities (Ekin Cheng Yee-Kin) to walk on 650°C fire; and raised HK$68M in the world’s 1st and only live TV Charity FireWalk (TVB Tung Wah Charity Show), before Tony Robbins even came to Asia. If Robert can get you to walk on 650⁰C fire, he can inspire you to be THE BEST. He champions CN-HK-EU-US Tycoons to be philanthropic, and to be angel investors to support the next generation of Jack Mas, Steve Jobs, Richard Bransons, Steven Spielbergs, or Barrack Obamas. With some slick motivational speakers with fake doctorates out there, graduates often describe Robert to be "the most credible, empowering, truthful Coach" who believe in his graduates to believe in themselves. ​However, clients have described Robert as "The #1 Cool Badass Alpha Change Expert". He has the coolest first class stature, rapport and trust from clients. He will not hesitate to tell the badass truth ever so gently because clients are paying him big bucks to reveal the truth, find solutions, persuade the hostile HODs, and align cross-teams within the organization. Originally based in Hong Kong for 20+ years, he had worked with top Branding/Ad agencies at J Walter Thompson and Leo Burnett, and was a certified FranklinCovey (7 Habits) in USA, and NLP MasterCoach (USA). His warmth is known to soften the most hardened, resistant sceptics. He will inspire your team to Go for Top 1, or to be a Dragon CEO. With boundless energies, Robert owns 15+ successful business Joint-Ventures, and created unique products under his global VC network called Chaen's Angels VC. He is deeply passionate about ChangeUTH Youth CSR, Science-Based Medicine (vs. quackery), short films and Reality TV. Touched by a personal tragedy through the loss of his HK-born Portuguese wife, co-coach and business partner, Brenda José of 18 years, Robert explores the many ways in which the spirit world is communicating with the living with real scientific studies and evidence. He gives inspiring conferences on The Secret Afterlife.

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