Published in: The Malaysian Insider, Wednesday, 26 March, 2014.
Families of MH370 victims want evidence and heart, not a logical deduction
A representative from Inmarsat should have released a press statement and some visuals for explanation when Prime Minister Najib Razak shockingly announced that “we have to assume beyond a reasonable doubt” that there were no survivors of MH370 in the March 24 Press Conference.
In any case, this is the first time a Doppler Effect ping-plotting technique was used to locate a plane. It is still yet to be proven 100% accurate, albeit probably delivering a very likely outcome and logical deduction.
Unfortunately, the man in the street and the families of those on board MH370 want concrete proof. And the only evidence for them is finding the elusive first piece of the MH370-Boeing 777 wreckage or its contents. For instance, finding a part of a 777 tail or a lot of floating mangosteens in the remote southern Indian Ocean is significant enough.
The authorities cannot just shove incomprehensible scientific data to the families’ logic. Authorities need to appeal and touch their hearts, not their minds.
It was not about what was presented, but how the bad news was communicated. If you are closed, non-transparent and aloof, you will not be able to empathise, feel their pain, and reach out to them.
As a leader, Prime Minister Datuk Seri Najib Razak was not confident enough to take on any questions, let alone console the families.
They are in an extreme rollercoaster ride of stress, angst, pain, anger, numbness, denial, and grief. Unless you have a family member on board MH370, you really have no idea what the families are going through for the past 18 days.
People’s lives are unsettled when they do not know the painful truth. They want closure.
Published: Wednesday, 26 March, 2014, 10:02am